AUSTVIEW WARRANTY
Austview Sashless Windows is a member of the Australian Window Association and as such conforms to an Industry Code of Conduct designed to protect consumers.
Austview Sashless Windows is inspected by independent third party NATA accredited auditors to validate that the window and door products examined have been manufactured to the relevant Australian Standards and the legislative requirements of the National Construction Code of Australia.
6 YEAR GUARANTEE
Guarantee additional to legal rights
This Guarantee is provided in addition to any warranty or guarantee imposed by law and in particular the guarantees implied by the Competition and Consumer Act 2010(Cth). In no way does this Guarantee seek to exclude or limit any right or remedy you have in law. However to the extent that is permitted by law any other warranties or guarantees are excluded. For the purpose of this warranty “the product” means a window or door product ordinarily manufactured and sold by the manufacturer.
Subject to the conditions and limitations below Austview Sashless Windows guarantees that its products are of acceptable quality and free of any defect caused by the manufacturer.
Limitations
This warranty does not apply to:
- Moving parts such as rollers;
- Parts supplied by other manufacturers as separate components and where such components are warranted or guaranteed by its manufacturer or supplier those guaranties or warranties whether express or implied are assigned to whom the goods are supplied;
- Cosmetic damage;
- Damage caused by accident, misuse, transport, installation or any external cause;
- Failure to install, use and operate the product in a way that is not in accordance with the manufacturer’s instructions, good building practice, relevant building standards or a use for which the product has not been designed or recommended by the manufacturer.
- Service work that is carried out by other than the Austview Sashless Window or authorised Austview Sashless Windows.
Warranty claims
Should you wish to make a claim under this guarantee you are required to first notify the manufacturer. Other than as provided by law the manufacture will repair or replace the product to the extent that it is functionally equivalent to the product supplied. Where a product has been repaired or replaced this warranty shall apply to the repaired or replaced product for the balance of the period provided by this guarantee.
INSTALLATION AND MAINTENANCE
Austview Sashless Windows products are manufactured from the most suitable materials and finishes available to the specification provided and when properly maintained will give many years of quality service. Failure to maintain may void the warranty.
Builders / home owners please note:
When installing windows and doors there are some precautions you should take to ensure that the products will retain their ex-factory condition until installation is complete and the job handed over. Refer to the manufacturers’ documents or the AWA Installation and Fixing Guides for instructions.
Aluminium & metal products
External window and door frames should be washed with clean water. If the product is exposed to salt air or industrial pollutants it should be washed at least every three (3) months. In rural areas where normally there is very little contaminated moisture you may not need to clean your aluminium fittings more than every six (6) months.
Aluminium requires only minimal maintenance but, like your motor car, the finish may deteriorate if dirt collects on the surface and is allowed to remain unwashed over a period of time. This is because dirt absorbs moisture present in the atmosphere.
To clean aluminium use the mildest treatment you can to produce satisfactory results. Start with warm water and soap or detergent or for anodised material try solvent cleaners (e.g. kerosene, turpentine, white spirit) or non-etching chemical cleaners or a wax based polish cleaner. Keep water free from dirt and grit and ensure that the weep slots in the window and door tracks are clear to allow maximum drainage.
Timber products
The surface finish coating should be maintained in good condition on both internal and external faces. This can be achieved by regular cleaning with non abrasive cleaners and refinishing when breakdown of the coating occurs.
Initial finishing and refinishing must include all edges of doors including top and bottom. Steel wool or other metallic abrasives must not be used to sand cedar and other fine grain timbers. Use fine grit sandpaper or sanding blocks. To avoid water staining, keep tracks and sash openings clean and free of leaves and other debris which may retain water. Ensure that the weep slots in windows and doors are kept clear to allow maximum drainage.
uPVC Products
An occasional wipe with a damp cloth or a wash with warm soapy water is all that is required.
Glass
To clean, simply wipe over the surface with a few drops of methylated spirits on a damp cloth and then polish the surface dry with a lint free cloth. Proprietary glass cleaners are not recommended as some can cause damage to the silver backing on mirrors and the interlayer in laminated glass. Ensure that all cleaning cloths are free of any abrasive substances. Avoid causing extreme temperature changes as this may lead to thermal fracture of the glass (do not direct hot or cold water onto glass).
Hardware
Regular maintenance is required for all hardware, even stainless steel, as they are moving parts. In most environments maintenance is recommended every six (6) months and every three (3) months in marine and industrial environments.
Hangers, pivots and brackets should be given a light spray of a corrosion preventative (such as CRC Marine 66, Innox or WD40) followed by a light wipe with a dry cloth to remove excess. Exposed surfaces should first be wiped down with warm soapy water and a soft rag, and then rinsed clean before applying preventative.
Visible surfaces of hinges should be wiped down with warm soapy water on a soft rag and then rinsed off by wiping with a clean damp rag. Application of a thin film of light machine oil or one of the corrosion preventative sprays mentioned above will help to maintain the original lustre of the metal finish. Be careful not to get these compounds on the timberwork itself as they may cause staining.
Drop bolts should be sprayed with a lubricant such as those mentioned above at the sliding pin inside the bolt and to the lock cylinder. A tube attached to the nozzle will help to concentrate the spray where you want it to go.
Name plates & identification plates
Please leave name plates, part numbers and rating labels on products for future reference. A permanent performance label is a requirement of the BCA in all states and territories of Australia.